Delivery

Effective date: 2026-09-23

1. Preparing the order

An order is normally prepared for dispatch within 48 hours after confirmed payment, provided no customer approval or additional material is outstanding. For a standard print without additional editing, a suitable file may be used for production after checking suitability without separate proof approval. Where an image-changing service is ordered, we send the result for approval before production; the 48-hour period normally runs from approval.

2. Destinations and indicative transit times

The following transit estimates run from handover to the carrier, not from order placement:

Weekends and public holidays are not business days. The estimate may vary with the destination and carrier. A specific delivery date becomes binding where we expressly agree it with you. Statutory rights for delay are unaffected.

3. Carriers, lockers and size restrictions

Depending on the destination and product, checkout offers LP Express/UNISEND and DPD locker or courier services. Finland, Germany and the Netherlands currently use DPD courier delivery. Only methods offered for the actual basket can be selected.

LP Express/UNISEND lockers support all current Metal Print sizes. Metal prints sized 40×60 cm and 56×76 cm are not eligible for DPD lockers. Availability is checked against the complete basket and current carrier restrictions; the exact options appear at checkout. A locker order requires selection of a valid pickup point.

4. Delivery charge and recipient details

The delivery charge depends on the country, method and items ordered. It is displayed before payment and included in the checkout total. We do not replace that amount with an undisclosed delivery charge afterwards.

Provide accurate recipient contact and address details and promptly tell us about errors. Carrier notifications contain the applicable pickup instructions and deadline. Tracking information is provided when available; contact sales@metalpic.eu if you need help locating the shipment or its tracking reference.

5. Delay, loss or damage

We remain your contact for a parcel that is delayed, lost, damaged or marked delivered but not received. A carrier tracking status alone does not cancel our responsibility. For delivery arranged by us, risk normally passes when you or a person designated by you, other than the carrier, takes physical possession. The separate statutory rule for a carrier independently commissioned by you remains applicable.

Report a problem promptly and, where reasonably possible, keep packaging and take photographs. These help an investigation but are not an absolute condition for exercising statutory rights. We investigate with the carrier and provide the remedy required by law; you are not required to resolve our carrier claim yourself.

Unless another delivery period was agreed, the statutory delivery period is normally 30 days from concluding the contract. If we miss the agreed or statutory deadline, you may set an appropriate additional period and, if delivery still fails, terminate and obtain a refund. An additional period is unnecessary in the cases provided by law, including refusal to deliver or an expressly agreed essential deadline.

6. Uncollected or returned parcels

Contact us if you cannot collect a parcel. Non-collection does not itself amount to a valid withdrawal notice. If a parcel returns because of incorrect details or failure to collect, we contact you about the next step. A reasonable, disclosed and legally recoverable cost of another delivery may be agreed where the cause is attributable to you. We do not impose an automatic penalty or automatically retain the whole payment. Defects or delivery failures for which we are responsible are handled at our expense.

7. Contact

MB „Mega Stock“, company code 307008515; Laisvės al. 110, LT-44253 Kaunas, Lithuania. Email: sales@metalpic.eu; telephone: +370 661 69115. See also the Purchase terms and Returns policy.